Good morning Jefferson -
Yes, we have seen the comments on Forno Bravo’s website and yes, they are posted by loyal Forno Bravo customers. It’s quite easy to find out who they are with a couple of clicks of the mouse.
One of the commenters is a Forno customer that works for a brick and block dealer in the great state of Texas that we removed from our network of BrickWood Ovens Authorized Dealers a few years ago. The other is a landscape contractor that builds overpriced pizza ovens in the New England territory. He also enjoys blogging and spewing the Latin phrase “Caveat Emptor” in all of his posts. He really has it out for us! He can spin a post about non-clumping kitty litter on a cat forum into an anti-BrickWood Ovens rant. We addressed their false accusations years ago. In fact, a couple of ovens they claim are BrickWood Ovens aren’t even our ovens at all! To make matters worse, there are moderators on other forums that simply delete or ban anyone with a positive comment about their BrickWood Oven.
I have personally reached out to Forno Bravo on multiple occasions to inquire about their continued promotion of these defamatory and slanderous accusations of BrickWood Ovens and our products. I tried by phone, but they hung-up on me. So I created an account on their forum and responded to a couple of the negative posts. I didn’t promote BrickWood Ovens in any fashion, I just simply addressed the negative comments in a professional manner but my post was immediately deleted and I was “Banned for Life” within minutes of posting a rebuttal. Several of our customers have stated they too were banned for life after pointing out the fact they were posting false and libel information.
Now, and this is the truly ironic part of the reply to your email, Forno Bravo has no problem hosting negative reviews about other brands (we’re not the only brand targeted on their forum), but they apparently have several “product quality complaints” and “dissatisfied customers” of their own which is clearly evident by simply looking at the Forno Bravo Sales Position Job Opening job posting.
But let’s talk about REAL BrickWood Ovens Reviews! BrickWood Ovens uses an independent 3rd party rating service called Yotpo. A few months after buying a BrickWood Oven, our customers receive an email from Yotpo inquiring about their BrickWood Ovens purchase and asks them to rate their BrickWood Oven and to provide any comments that they might have about their purchase… positive OR negative. We are PROUD to say that we have a 4.89 out of 5 stars from over 400 customers – ACTUAL customers of BrickWood Ovens providing unbiased and unaltered reviews! To date, I have yet to see one negative review about BrickWood Ovens from a BrickWood Ovens customer and I have yet to see one email or receive one phone call from an upset customer. I personally answer all the emails and I personally answer our phones. When you reach-out to BrickWood Ovens, you are reaching the person-in-charge the first time – every time!
BrickWood Ovens has fantastic relationships with all the other pre-manufactured pizza oven brands and we respect them immensely. I have had the pleasure of working with Bill Paschen (former president of Chicago Brick Oven) in the past and we shared a fantastic wood-fired pizza at a tradeshow in Orlando. We also hold Mugnaini wood-fired ovens with the highest regard. They are the leading pre-manufactured pizza oven brand in America and they craft one of the highest quality pre-manufactured ovens we have ever used.
Now ask yourself, do you really want to work with a company that feels the continued need to put-down other brands on their forum? Or do you want to work with one of America’s leading brands of wood-fired ovens like BrickWood Ovens, Chicago Brick Oven or Mugnaini? I think the choice is pretty clear.
To answer the second part of your question, the beautiful Hollenbeck Oven is made with the Mattone Barile Grande - Package 3. That kit includes the pizza oven foam form, the door, exhaust kit, ceramic fiber blanket and the 3-pc cooking accessory set. We also include a very detailed set on installation instruction and a materials list, but this particular oven was truly a Hollenbeck original. But all is not lost – every oven pictured on the BrickWood Ovens Photo & Video Gallery is linked to each customers gallery page which showcases the construction process of that particular oven. While we don’t have instructions on how to build the Hollenbeck Oven, you can click on their gallery page and view the numerous photos of that oven in various stages of construction (and possibly steal some ideas when building your oven).
Thank you for your question Jefferson!